dana123 Account & Payment FAQ

To open an account on e-wallet123, visit our registration page and enter your username, email address, password, and mobile number. We will send a verification code to your email and phone to confirm your identity. Once verified, you can log in and access our sportsbook, live-dealer tables, slots, and esports markets. Before your first deposit, we undertake Know Your Customer (KYC) verification — you will upload a copy of your national ID or passport. This process is free and typically completes within a few hours. After KYC approval, you can deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer to online payment, e-wallet, mobile banking, or local payment. Your account is then fully active.

On the e-wallet123 login page, click the "Forgot your password?" link. Enter your username or email address, and we will send a password reset link to your registered email. Click the link in the email to create a new password. The reset link is valid for a limited time. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or via chat — password resets are always done via email verification.

To deposit via mobile banking, local payment, or online payment on e-wallet123, log in to your account and go to the Deposit page. Select your preferred payment method — mobile banking, local payment, or online payment — and enter the amount you wish to deposit. You will be redirected to the payment app or website to confirm the transaction. Once you authorize the payment in your app, the funds are transferred to your e-wallet123 account balance. The deposit typically appears within minutes. mobile banking and local payment follow the same process. If your deposit does not appear after subject to verification, contact our support team with your transaction reference number. We do not charge deposit fees.

Yes, e-wallet123 accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, log in and select Bank Transfer on the Deposit page. We will provide you with our bank account details and a unique reference number. Transfer the amount from your bank account to our account, including your reference number in the memo field. The deposit typically appears in your mobile banking123 account within one to two hours during business hours. Bank transfers on weekends or public holidays (such as Idul Fitri or Idul Adha) may take longer. If you have questions about the transfer, contact our support team.

Live-dealer tables on local payment123 feature real croupiers dealing blackjack, roulette, baccarat, and Dragon Tiger in real time via video stream. You interact with the dealer and other players at the table. Slots are automated games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — where you spin reels and outcomes are determined by a random number generator. Live-dealer tables offer a social experience with real people; slots are faster-paced and require no interaction with others. Both are available on online payment123, and you can switch between them at any time.

Free bets and free spins are promotional offers that allow you to place bets or spin slot reels without using your own balance. Free bets are typically credited to new accounts after registration and KYC verification. Free spins are often offered on specific slot games like Sweet Bonanza or Gates of Olympus. These offers appear in your account under the Promotions section. Each offer has terms — for example, free spins may be valid only on one game, or free bets may have a minimum odds requirement. Read the terms carefully before using a promotion. Free bets and spins expire after a set period, so use them promptly.

We at e-wallet123 protect your personal information using encryption and standard security practices. Your account data, payment details, and transaction history are stored securely and are not shared with third parties except as required by law or to process your transactions. We undertake Know Your Customer (KYC) verification to confirm your identity and prevent fraud. Your password is encrypted and never stored in plain text. We recommend using a strong, unique password and never sharing it with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

Our local payment123 support team is available to assist with account issues, payment questions, game inquiries, and technical problems. You can reach us via live chat on our website, email, or phone. Live chat is the fastest way to get help — a support agent will respond within minutes during business hours. For email inquiries, we respond within a few hours. When you contact us, have your username and account email ready so we can assist you quickly. We do not provide support via social media or unofficial channels. Always use the official online payment123 contact methods.